I have been charged for my trial and I want a refund

It’s always a good idea to read over our policies available on our website if you have any questions or concerns about our refund policy. Our policy used to be quite strict with little to no wiggle room as our policy clearly states a charge will occur if the user does not deactivate their trial before their trial period is up, however, our staff has revisited our policy and we now issue refunds depending on specific user situations. We understand that many users may forget or have issues with canceling their trial, and for this reason, we offer an investigative period upon refund request where our staff will determine whether or not your refund request will be granted.