Teneo.ai Achieves Top Scores for Customer Satisfaction Across Vendor Categories in DMG Consulting's 2025 Conversational AI Solutions Report
Voice-First Agentic AI Platform Earns Perfect Scores in Seven Key Vendor Satisfaction Areas Based on Comprehensive Customer Survey
Teneo.ai, the leading provider of voice-first agentic AI platform for contact center automation, today announced its outstanding customer satisfaction performance in DMG Consulting's authoritative "2025 Conversational AI Solutions for the Enterprise" report. Teneo.ai company achieved top scores across all vendor categories.
The DMG Consulting report, conducted by the premier research firm specializing in contact center and customer experience markets, surveyed actual enterprise customers to evaluate performance of the report's featured vendors across nine critical satisfaction categories. This methodology ensures the findings reflect genuine customer experiences rather than vendor claims.
Teneo achieved perfect scores (5.0 out of 5.0) in key categories: Implementation, Training, Professional Services, Ongoing Service and Support/Managed Services, Vendor Communication, Pricing, and Overall Vendor Satisfaction.
"The outstanding results reflect Teneo's position as the only agentic AI platform built for phone automation for large enterprises", said Marie Angselius Schoenbeck, Chief Impact Officer at Teneo.ai. "Teneo's Voice AI Agents deliver 99% intent and entity accuracy, automate over 60% of customer interactions and enable over 50% in operational cost savings. Achieving top scores across all vendor satisfaction categories demonstrates that our voice-first agentic AI approach delivers exceptional value while pushing the boundaries of AI-powered customer experiences."
In a market where conversational AI revenue continues to expand significantly, customer satisfaction has become a key differentiator as enterprises seek reliable partners for mission-critical automation initiatives.
"Agentic AI, another groundbreaking technology, represents the next frontier in customer experience (CX) automation," said Donna Fluss, President of DMG Consulting. "Within conversational AI platforms, agentic AI can broaden and enhance the scope of automated interactions. Its "near-human" cognitive abilities allow it to think and act autonomously, probabilistically, and proactively, making it particularly suited for handling some tasks in inbound and outbound service, sales and collections."
Download DMG Consulting's Conversational AI report
For further information, please contact:
Yoleidy Carvajal - Head of Strategic Marketing, Teneo.ai
Email: yoleidy.carvajal@teneo.ai
About DMG Consulting LLC
DMG Consulting LLC empowers clients to achieve outstanding business outcomes by enhancing organizations' ability to provide optimized customer and employee experiences (CX/EX) in the AI-driven digital landscape. With deep expertise in people, process, AI and technology, DMG guides businesses, solution providers and investors in the dynamic CX, contact center and back-office markets.
Visit us at dmgconsult.com to learn more.
About Teneo.ai
Teneo.ai (SSME:TENEO) delivers the most advanced Agentic AI solutions for contact center automation—helping enterprises resolve customer inquiries faster, reduce wait times, and elevate service quality. Our AI Agents achieve up to 99% accuracy, automate over 60% of interactions, and enable up to 50% in operational cost savings.
Trusted by global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, the Teneo platform combines Conversational AI, Generative AI, and Large Language Models to drive measurable improvements in containment, first contact resolution (FCR), CSAT, NPS, and overall CX efficiency.
Teneo-powered AI Agents handle millions of conversations daily across voice and digital channels with enterprise-grade scalability and performance. Our patented technology integrates seamlessly with leading CCaaS and CX platforms—including Genesys, Five9, Microsoft, AWS, Google, and NICE—maximizing automation without disrupting existing workflows.
We make your AI Agents the smartest—delivering consistent, human-like experiences that accelerate growth and ROI.
Learn more at www.teneo.ai.
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