The platform crash for several markets and not only they did not explain any of it at the moment via at least email, they didn't explain it at all, never. So I have to call them myself the next day to ask about what happened while the answer and solution are just unhelpful
Hello, thank you for taking your time to rate us. We'd like to apologise for your recent experience. There was a technical issue that was fixed in a couple of hours. We'd appreciate if you could contact us along with your account details at firstname.lastname@example.org, and we'd look into this further. Kind regards, Capital.com.